What about my privacy?

We are dedicated to the protection of consumer privacy.  Streaming Media Defender™ is a software system that was designed to protect the privacy of the consumer in every conceivable method.  Live Square is an independent, privately held company, that is not required to share or release information about its consumers.

The system is designed to gather the minimal amount of information necessary to execute the security functions we are asked to perform by our clients.  Information gathering is restricted by policy to only those pieces of relevant information necessary to protect media and serve support requests.

Why am I required by the Streaming Media Defender™ plug-in to register?

Your registration information is sent to our private systems.  We request your name, email, and phone number for support purposes only.  This information is not used to identify you, or your viewing habits to a third party.  When our software terminates a media stream it is necessary that we have the ability to report the reason or reasons for the discontinued stream, and the impacted consumer.  We request the consumer's contact information so we may assist in resolving the issue.  The consumer's information is not made available to any third party unless; the consumer's consents to the release of the support information (typically to the support department of the media provider) and the information is for the express purpose of resolving a support related issue. 

The consumer's registration information is not sold, rented, or in any other way shared with third parties unless expressly authorized as indicated above.

What data is collected about me?

Minimal registration information for purposes of consumer identification during support calls.  If a stream violation occurs, information regarding the nature of the violation, the IP address from where the violation took place, and the time of the violation is recorded and kept with the consumer's record.  This information is stored for the purposes of enabling support requests relating to media stream terminations.  When a consumer is granted a Digital Rights Management license, the license information is stored by our systems for purposes of enforcement and enabling access to the media purchased or permitted to the consumer.  Digital Rights Management licenses are provided from our clients to our systems, never from our systems to the client's systems.  This allows us to preserve consumer privacy from clients that may not have privacy policies as strong as ours.  In all cases, no information about the consumer is made available to any third party without there being a direct commercial relationship and the knowledge of the consumer.

The bottom line is that we will continue to make every reasonable effort to protect the privacy of our consumers.